Custom In-Ear Monitors (IEMs)
Welcome to our Custom In-Ear Monitor FAQ section! Below, you'll find answers to common questions about our custom IEMs, including their benefits, the ordering process, care instructions, and warranty policies. If you don’t see your question answered here, feel free to reach out to us!
Ordering & Production Process
How do I get impressions for my custom IEMs?
To create your custom IEMs, you’ll need impressions of your ears. These can be obtained from an audiologist or at select events where our team is available to assist. The impressions capture the fine details of your ear shape to ensure a precise fit.
How long does it take to receive my custom IEMs?
Once we receive your impressions or 3D scans, production typically takes 3–6 weeks. Timelines can vary depending on customizations and order volume.
Can I make changes to my order after submission?
If you need to adjust your order (e.g., change the driver configuration, color, or sound signature), contact us immediately. Changes may delay production or incur additional charges, so confirming details before submitting your order is recommended.
Fit & Comfort
Why is custom fit better?
Custom IEMs provide a snug fit tailored to your ears, ensuring exceptional comfort and sound isolation. This eliminates sound leakage and improves audio fidelity, making them perfect for extended wear.
What should I do if my IEMs don’t fit properly?
We offer a 90-day fit warranty. If adjustments are needed, fill out our repair form, and we’ll provide return instructions. For significant fit issues, we may remake the IEMs. Outside the warranty, a recase fee applies.
Maintenance & Repairs
How do I care for my custom IEMs?
- Clean regularly: Wipe them with a dry, soft cloth after each use.
- Store securely: Use a hard case to prevent damage.
- Avoid moisture: Keep them away from wet environments.
- Inspect regularly: Check for wax buildup and clean with the provided tools.
What if I need repairs?
- We provide repair services for most issues, such as:
- Driver malfunctions
- Cable replacements
- Shell damage Repairs usually take 2–3 weeks. If the IEMs are under warranty, repairs may be free.
Are the cables replaceable?
Yes! Hold the mold and cable near the socket and gently pull to detach. If you need assistance, contact us here.
Policies & Programs
What is your warranty policy?
- 90-day fit and accessory warranty (e.g., cables)
- 2-year manufacturing and electronic defect warranty The warranty excludes damage, loss, or theft.
Can I return my IEMs?
We offer a 30-day return policy with a 25% restocking fee. Since custom IEMs are tailored to you, this fee is non-negotiable.
Do you offer an artist endorsement program?
Yes! If you’re interested, contact us here. We consider multiple factors when selecting our endorsed artists.
Customization Options
Can I customize the artwork on my monitors?
Yes! We offer various customization options for colors, designs, and sound signatures. Contact us for more details.
Can you recase monitors from another brand?
No, we do not recase monitors from other brands. However, we offer trade-in programs for discounts on new purchases.
We hope this FAQ answers your questions about custom IEMs! If you have further inquiries, don’t hesitate to contact us. We’re here to ensure your experience is seamless and personalized.
